Welcome to our
FAQs
Got questions? We've got answers. From shipping times to returns, here's everything you need to know before, during, or after placing your order with us.
Orders & Payments
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We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
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Yes. All transactions are SSL encrypted and fully secure. We never store your payment details.
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Yes, if the order hasn't been shipped yet. Contact us as soon as possible and we'll do our best to update or cancel it.
Shipping & Delivery
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Yes. We offer free worldwide shipping on all orders, with no minimum required.
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Estimated delivery times:
US & UK: 6-13 days
Europe: 6-13 days
Rest of the world: 10-20 days
Every order includes a tracking number.
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Once your package ships, you'll receive a confirmation email with a tracking link to follow its journey.
Returns & Refunds
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You have 15 days from the delivery date to request a return. Items must be unused and in original condition.
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We don't offer direct exchanges. If you'd like another item, please return your order and place a new one.
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Contact us at contact@y2kfusion.com with your order number. Our team will assist you with the return process.
Customer Support
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You can reach us via:
Email: contact@y2kfusion.com
Contact form on our website.
We respond within 24 to 48 hours, Monday to Saturday.
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We operate internationally and ship from multiple fulfillment centers based in Asia, Europe, and North America depending on stock and destination.